Privacy Policy
Effective Date: 01 February 2022
Last Updated: 10 May 2026
Introduction
We are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, store, use, and protect your information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). By accessing our website or using our services, you consent to the practices described in this policy.
1. Governance of Privacy on the Website
1.1 Scope of Policy
This Privacy Policy applies to all personal information collected through our website, patient booking portal, and during the provision of our services. It outlines how we handle personal information in both online and offline contexts.
2. Collection of Personal Information
2.1 Information We Collect
We collect personal information that is necessary for the provision of our services and the functioning of our website. We do not store any payment information on our servers.
This may include your name, phone number, email address, health and wellness information, appointment details, and information submitted through website forms or enquiries.
We may also collect technical and usage information using IP address, browser type, device information and website usage data.
2.2 Methods of Collection
We collect personal information through various means, including:
Directly from you when you provide information via our website, in person, or over the phone
Automatically through the use of cookies (explained in Section 5)
Through analytics and advertising technologies used on our website, including Google Analytics and Google Ads services.
3. Storage, Encryption, and Use of Personal Information
3.1 Data Storage and Security
We take reasonable steps to ensure the security of your personal information. Your data is stored in a secure manner, protected against unauthorized access, disclosure, or misuse.
3.2 Use of Personal Information
We use personal information to:
Provide our services to you, including consultations and treatment.
Communicate with you regarding appointments, updates, and important information.
Comply with legal obligations and respond to lawful requests.
Improve our services and website functionality.
Analyse website usage and visitor behaviour.
Measure advertising performance and improve marketing effectiveness.
4. Third-Party Access to Personal Information
4.1 Limitation on Third-Party Access
We do not disclose your personal information to third parties unless:
You provide explicit consent
It is necessary for the provision of our services
We are legally required to do so
We believe disclosure is necessary to protect our rights or the safety of others
We may share limited information with trusted third-party providers who assist with website hosting, analytics, advertising, appointment systems, marketing and related business operations.
5. Cookies and Website Usage
5.1 Use of Cookies
Cookies are small text files stored on your device when you visit our website. They help us analyze website traffic, track user preferences, and provide a personalized experience. By using our website, you consent to the use of cookies.
We may also use cookies and similar technologies provided by trusted third parties, including Google, to analyse website traffic and measure advertising performance.
These technologies may collect information including IP address, browser type, device information, pages visited, time spent on pages, referring websites and interactions with advertisements or website content.
5.2 Managing Cookies
You can modify your browser settings to manage or disable cookies. However, please note that certain website features may not function optimally if cookies are disabled.
You may manage your Google advertising preferences at https://adssettings.google.com
5.3 Google Analytics and Google Ads
We use Google Analytics to help us understand website traffic and improve website performance. Google Analytics may collect information regarding your use of this website through cookies and similar technologies.
We also use Google Ads services, including conversion tracking and remarketing features, to advertise our services online. This means visitors to our website may see advertisements for our services on third-party websites, including websites operated by Google or it’s advertising partners.
Google may use cookies and similar technologies to display advertisements based on previous visits to this website. We may also use conversion tracking to understand whether users complete actions on our website after interacting with advertisements.
These technologies do not provide us with personally identifiable information unless you voluntarily submit that information through forms on our website.
For more information about how Google collects and processes data, please visit: https://policies.google.com/privacy
6. Legal Disclosures
In certain circumstances, we may be legally required to disclose your personal information. This includes situations where disclosure is necessary to comply with a court order, legal process, or governmental request.
7. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you where applicable under Australia privacy laws. If you would like to do so, please contact us with your request.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.