Privacy Policy

Effective Date: 01 February 2022

Introduction

We are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, store, use, and protect your information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). By accessing our website or using our services, you consent to the practices described in this policy.

1. Governance of Privacy on the Website

1.1 Scope of Policy

This Privacy Policy applies to all personal information collected through our website, patient booking portal, and during the provision of our services. It outlines how we handle personal information in both online and offline contexts.

2. Collection of Personal Information

2.1 Information We Collect

We collect personal information that is necessary for the provision of our services and the functioning of our website. We do not store any payment information on our servers.

2.2 Methods of Collection

We collect personal information through various means, including:

  • Directly from you when you provide information via our website, in person, or over the phone

  • Automatically through the use of cookies (explained in Section 5)

3. Storage, Encryption, and Use of Personal Information

3.1 Data Storage and Security

We take reasonable steps to ensure the security of your personal information. Your data is stored in a secure manner, protected against unauthorized access, disclosure, or misuse.

3.3 Use of Personal Information

We use personal information to:

  • Provide our services to you, including consultations and treatment.

  • Communicate with you regarding appointments, updates, and important information.

  • Comply with legal obligations and respond to lawful requests.

  • Improve our services and website functionality.

4. Third-Party Access to Personal Information

4.1 Limitation on Third-Party Access

We do not disclose your personal information to third parties unless:

  • You provide explicit consent

  • It is necessary for the provision of our services

  • We are legally required to do so

  • We believe disclosure is necessary to protect our rights or the safety of others

5. Cookies and Website Usage

5.1 Use of Cookies

Cookies are small text files stored on your device when you visit our website. They help us analyze website traffic, track user preferences, and provide a personalized experience. By using our website, you consent to the use of cookies.

5.2 Managing Cookies

You can modify your browser settings to manage or disable cookies. However, please note that certain website features may not function optimally if cookies are disabled.

6. Legal Disclosures

In certain circumstances, we may be legally required to disclose your personal information. This includes situations where disclosure is necessary to comply with a court order, legal process, or governmental request.

7. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you would like to do so, please contact us with your request.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.